Shipping

CustyMade specializes in custom-made, made-to-order, and bulk-produced products. This Shipping Policy explains how orders are processed, shipped, and delivered once production is completed.

Order Processing & Production Time

All CustyMade orders are produced only after order confirmation and final approval of designs, specifications, samples, or customization details. Standard production and processing time is a minimum of 12–15 business days. Larger bulk orders, complex customizations, or sampling-based orders may require additional production time. Production timelines begin only after all approvals and payments are received. Estimated timelines are communicated during the order confirmation process.

Shipping & Delivery Timeframes

Once production is completed, orders are dispatched using third-party shipping carriers. Shipping times vary depending on destination, shipping method, and carrier. Delivery timelines provided are estimates and are not guaranteed. CustyMade is not responsible for delays caused by shipping carriers, customs inspections, weather conditions, or other circumstances beyond our control. Tracking details are shared once the order is shipped.

Shipping Responsibility & Risk of Loss

Ownership and risk of loss transfer to the customer once the order has been handed over to the shipping carrier, unless otherwise agreed in writing. CustyMade is not liable for lost, delayed, or damaged shipments caused by third-party carriers, incorrect delivery information provided by the customer, or customs clearance delays.

International Shipping & Customs

CustyMade ships both domestically and internationally. International shipments may be subject to customs duties, taxes, import fees, or regulatory requirements. All such charges are the responsibility of the customer. CustyMade is not responsible for delays or rejections caused by customs authorities or local regulations.

Incorrect Address & Failed Delivery

Customers are responsible for ensuring that shipping details are accurate at the time of order confirmation. Orders returned due to incorrect or incomplete addresses may incur additional shipping or reshipment fees. Reshipment will occur only after address confirmation and payment of applicable charges.

Shipping Issues & Support

If you experience an issue with your shipment, including damage during transit, you must notify CustyMade within 48 hours of delivery and provide clear photos and relevant details. Our support team will review the issue and assist where possible, including coordinating with the shipping carrier if required.