Returns + Exchanges

Delivery

All CustyMade products are made to order and produced according to customer-approved specifications, designs, and customization details. Because of this, delivery timelines may vary depending on order complexity, quantity, and production scheduling.

Standard production and delivery time is a minimum of 12–15 business days from final approval of designs, samples, or order confirmation.
Delivery timelines provided are estimates, not guaranteed dates.
Delays may occur due to manufacturing schedules, material availability, customs clearance, carrier delays, or other factors beyond our control.
CustyMade is not responsible for delays caused by third-party shipping carriers once an order has been dispatched.

Customers will receive shipping updates once the order has been completed and handed over to the delivery partner.

Returns

Due to the customized and made-to-order nature of all CustyMade products, returns and exchanges are not accepted except under the following conditions:

The product received is damaged during transit
The product materially differs from the approved design, sample, or written specifications
There is a confirmed manufacturing defect attributable to CustyMade

In such cases:

The issue must be reported within 48 hours of delivery
Clear photos and a written description of the issue must be provided
CustyMade will review the claim and determine an appropriate resolution, which may include repair, replacement, or partial refund at our discretion

Returns are not accepted for:

Change of mind after order confirmation
Minor variations in color, stitching, sizing, or material inherent to custom production
Incorrect information, measurements, or design details provided by the customer
Delays caused by shipping carriers or customs authorities

Help

If you have questions about your order, delivery timelines, or eligibility for a return or exchange, our support team is here to help.

Please contact us through the website contact form, email, or approved communication channel with your order number and details. Our team will review your request and respond within a reasonable timeframe.