Privacy Policy

This Privacy Policy describes how CustyMade (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your information when you visit our website, submit forms, place orders, or otherwise interact with our services. By accessing or using our website, you consent to the practices described in this policy.

Information We Collect

We may collect personal and non-personal information from you when you interact with our website or services, including but not limited to:

• Name, company name, email address, phone number, and billing/shipping address

• Order details, customization requirements, and communication history

• Account credentials if you create an account

• Payment-related information (processed securely via third-party providers)

• Technical data such as IP address, browser type, device information, and usage behavior

We only collect information that is necessary to provide our services, process orders, communicate effectively, and improve our platform.

How We Use Your Information

The information we collect may be used for the following purposes:

• To process and fulfill orders, including custom manufacturing and logistics coordination

• To communicate with you regarding quotes, samples, production updates, shipping, and support

• To manage your account and provide customer service

• To improve website performance, functionality, and user experience

• To comply with legal obligations and prevent fraud or misuse

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Sharing of Information

We may share your information only when necessary and under limited circumstances, including:

• With manufacturing, logistics, or fulfillment partners strictly for order execution

• With payment processors to securely complete transactions

• With service providers who assist in website hosting, analytics, or communication tools

• When required by law, regulation, or legal process

All third parties are required to handle your information securely and only for the purposes specified.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no system can guarantee absolute security, we take commercially reasonable steps to protect your data.

You are responsible for maintaining the confidentiality of your account credentials and for any activity conducted under your account.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze traffic, and improve site performance. You may choose to disable cookies through your browser settings; however, doing so may limit certain website functionalities.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to third-party websites or services. CustyMade is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children’s Privacy

CustyMade does not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been collected without parental consent, we will take steps to delete it promptly.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including access, correction, or deletion. Requests related to your data can be submitted by contacting us through the website.

Changes to This Privacy Policy

CustyMade reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will become effective immediately upon posting on this website. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact CustyMade through the contact form on our website.