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Shopping Information
You can browse our categories for custom jackets, tracksuits, corsets, team kits, and more. If you’re unsure, contact us and we’ll guide you based on your business model—bulk, private label, dropshipping, or custom production.
Yes. You can save product links or screenshots and share them with us during inquiry. We also help you finalize styles, materials, and customization before production.
Most products are made-to-order. Availability depends on materials, quantity, and customization. Once you submit an inquiry, we confirm feasibility, pricing, and timelines before moving forward.
Yes. You can submit an inquiry and place an order as a guest. An account is only needed if you want order tracking, reorders, or ongoing 3PL services.
Payment Information
We accept major debit/credit cards, bank transfers, and selected online payment gateways. For bulk and B2B orders, milestone-based payments may apply.
Absolutely. All payments are processed through secure, encrypted payment providers such as stripe. We do not store your card or banking details.
Yes, if you have a valid promo or partner code, you can apply it during checkout or mention it during inquiry. Some bulk orders may already include special pricing.
If a payment fails, your order will not be processed. You can retry with a different payment method or contact our support team for assistance.
Order Returns
Because most products are custom-made, returns are not accepted unless there is a manufacturing defect or order discrepancy.
If there’s a quality or production issue, contact us within 48 hours of delivery. We’ll review and resolve it according to our quality policy.
Order & Production
Yes. We specialize in custom manufacturing, including logos, colors, materials, sizing, tags, and packaging—built for your brand.
MOQ depends on the product type and customization level. Some items start as low as small bulk, while others require higher quantities. We’ll confirm MOQ during inquiry.
Production timelines typically range from 2–5 weeks, depending on product type, customization, and order size. Exact timelines are shared before confirmation.
Shipping & 3PL Fulfillment
Yes. We ship worldwide and also offer U.S.-based 3PL warehousing and fulfillment for ongoing orders and dropshipping brands.
Yes. CustyMade supports dropshipping, bulk storage, order packing, and shipping, making us a full manufacturing + fulfillment partner.
Yes. Our 3PL service allows you to store inventory with us and we handle pick, pack, and ship directly to your customers.
Contact & Support
You can reach us through the contact form, email, or WhatsApp. We typically respond within 24 hours on business days.
Yes. We encourage it. Reach out and our team will help you plan pricing, quantities, customization, and fulfillment before you commit.
Yes. Our 3PL service allows you to store inventory with us and we handle pick, pack, and ship directly to your customers.